RSA - Responsible Service of Alcohol
SITHFAB009A

What is RSA?

The Responsible Service of Alcohol course provides the skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol under state legislation. A harm minimisation approach is central to compliance with liquor licensing legislation.

Responsible service of alcohol must be undertaken wherever alcohol is served and sold, including where alcohol samples are served during on-site product tastings. This course, therefore, applies to any workplace situation where alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and tourism venues such as wineries, breweries and distilleries.

The Office of Liquor & Gaming Regulation (OLGR) Responsible Service of Alcohol (RSA) course is about understanding the liquor legislation in Queensland and how it applies to and affects licensed premises, employees and patrons. The OLGR RSA training is mandatory for Licensees (if an individual), approved managers and any staff members at the premises who are involved in the service or supply of liquor. Pro-System Training Services is a OLGR approved provider. RSA certificates remain current for a period of three years. Renewal should be completed before the expiry of that period.

RSA Course Content

This course comprises of four elements:

• Sell or serve alcohol responsibly (e.g. sell or serve alcohol according to provisions of relevant licensing requirements and responsible service of alcohol principles)
• Assist customers to drink within appropriate limits (e.g. where appropriate, offer food and non-alcoholic beverages)
• Assess alcohol-affected customers and identify customers to whom sale or service must be refused (e.g. where appropriate, request and obtain acceptable proof of age prior to sale or service)
• Refuse to provide alcohol (e.g. refer difficult situations beyond the scope of individual responsibility to the appropriate person)

Course Delivery Method

Face-to-face four (4) hour course: This course is conducted fortnightly on Tuesdays commencing at 2.30pm. The RSA course is delivered by a qualified trainer with 'real life' experience in the hospitality industry.

Online via video-conference four (4) hour course: This course is also conducted fortnightly on Tuesday commencing at 2.30pm. This delivery method allows participants to interact just as they would in a normal classroom with the ability to ask questions verbally or type on the chat screen. This course can be completed without the participant having to physically leave their home or business. For online video conference requirements click here.

An OLGR approved Training Course Certificate and a Statement of Attainment are issued within forty-eight hours of successful completion of the course. Please contact our office for group bookings

Face-to-face four (4) hour course

Online via video-conference four (4) hour course